Customer Survey - NPS Score Analysis
Overview
Analyzing Customer Survey (NPS score) data, giving answers to problem statements/ strategic questions, and provided insights and recommendations.
Our approach
- Initial meetings: understanding problem statement, confirming project's goals and timeline
- Developed hypothesis
- Data cleaning: excluding missing values, fixing misplaced records
- Finding insights: breaking down data into different categories (Customer type, Number of responses, NPS score levels, etc.). Conducting Text Analysis from survey responses
- Data Visualization
- Report and recommendations
Tools
MS Excel Spreadsheet, JMP Software
Examples of the data set
